1. Q&A regarding Google Play Store

* Should I change the month with the arrow to select the year?

You can easily change it by clicking on the year mark on the top left.

 

* I cannot get adult authentication because Google adult authentication fault.

You need to inquiry to Google regarding this.

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2. Download Q&A

* Can I play on PC?

You can play on PC by using app player.

There are app players like Nox, LDPlayer, Memuplay, BlueStack etc.

 

* App player doesn’t work.

Depending on the device settings, it may not be available. Please visit the website of your app player and check the solution.

 

* How to download in app player.

You can download the game after login to Google Play Store in the app player.

 

* I tried to download but I couldn't.

Refresh Google Play Store or close the Play Store and run it again to search for updating App Store.

Or turn the phone off and on, then press the download button. You may see the button changed to Update.

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3. Launch and Run Q&A

* I can’t play it properly.

* Network error pop-ups keep coming out.

If you are using 5G, please convert to LTE and play the game. (5G network is unstable).

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* I converted 5G to LTE but it still doesn’t work.

If you converted while you playing, please restart the app after turn it off.

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* It still doesn’t work even though I turn it off and on again.

Please send real-time inquiry in-game or email us to check your situation more accurately.

 

4. Identity Verification Q&A

* Inquiry about creating one account per person.

Only one account per person, so it is not possible to use the account unless it is the first authenticated account.

 

* Find Password doesn’t work.

Please give us email.

 

* In the case of a foreigner living in South Korea regarding identity verification.

For games in South Korea, mobile authentication is essential, so you need to verify your identity with a serial number obtained from your mobile carrier by using an alien registration card.

 

* Withdrawal

Your all data will be deleted after 7 days since your withdrawal time.

 

* Restore my withdrawal

Restoration is possible only within 7 days since your withdrawal time. After 7 days, you cannot restore because all your data is deleted.

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5. Game Data Q&A

* My chips are gone. What situation were you in when you missed your chips?

* I was playing Hold’em.

It will be automatically returned if you are playing. Just wait a minute.

 

* Suddenly chips are disappeared.

It seems there is a lag between sending and receiving data. Please restart the app.

 

* Watching video ad doesn’t work.

If it doesn’t work even though you restart the app, there may be no video ad at the moment. Please try again later.

 

* Tournament missing

It could be caused by a network error. Try to turn your app off and on again.

If you still cannot see the tournament, tell us by using real-time inquiry in-game.

 

* I cannot enter the tournament.

I will ask the developer to confirm. Please tell me your game nickname.

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6. Other Q&A

* Regarding coupon, recommender

You can use them in Option but you cannot use them in-game if you use IOS.

 

* What is Wonder Ticket?

It is used for buy-in of Wonder Tournament and is temporarily available to use at affiliated offline stores.

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* How to get the Wonder Ticket?

After money-in in tournaments, you can exchange it for 1 ticket per 2 billion chips.

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* How to get other tickets?

Those tickets can be obtained at tournaments providing them.

 

* How to join a club?

You can see the profile pop-up after clicking the avatar in the upper left corner of the lobby.

In the profile pop-up, you can select a club and join.

 

* How to create a club?

You can see the profile pop-up after clicking the avatar in the upper left corner of the lobby.

In the profile pop-up, you can select a club and create.

 

* Can I check my playing record?

You can confirm your playing record of each mode by clicking the avatar in the upper left corner of the lobby.

 

* How much for the fees? / How is the rake?

Private Table, Hold’em, VS Mode : 10% Fee

Tournament : 20% Fee

 

* What is the Vault?

If you have a vault, you can increase the maximum amount of chips you can hold, and you can store your chips in the vault.

 

* What is the Rake-back in the card?

If your equipped card has Rakeback function, a certain amount of your buy-in in tournaments will be accumulated.

 

* Where did you get RNG certification?

We obtained RNG certification from iTech Labs.

 

* Currency exchange, cash conversion questions

We prohibit any currency exchange, cash conversion of in-game goods, and we do not accept any questions regarding them because this game has been fairly deliberated by the Game Rating and Administration Committee in the Republic of South Korea.

 

* What is Champion Mark?

Champion Mark is an image of an avatar border.

You can obtain and use for 3 days when you win in a tournament.

 

* What is benefit if you get Champion Mark?

It makes you more unique but not giving you a benefit.

 

* What is Texas Hold’em?

A card game that originated in the Texas area, it creates competition against each other with a combination

of two My Cards and five Community cards.